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Company:

ClaimsPro LP

Bilingual Claims Service Representative (rotating shifts) - Mississauga

Job Description Summary:

Job Description:

The CSR will provide immediate and customer-focused assistance to policyholders who are calling to report insurance claims. Document initial loss details and activities to ensure that callers experience timely and service oriented disposition of calls. Make determination based on protocol if immediate adjuster attention is required and coordinate with vendors as required.

Please note that this position requires shift work on a 5 day rotating basis between the hours of 8am and 8pm - Saturday 8am-5pm.
Only candidates fully bilingual in French and English will be considered
This is a full-time opportunity, and will require 37.5 hours of work per week. Will need to work in the Mississauga office during the training period with the possibility of being home-based afterwards.

Competencies required to succeed
• Strong communication skills
• Team player with a strong commitment to quality and customer service
• Excellent time management and organizational skills
• Pleasant and friendly mannerism
• Ability to treat people with respect under all circumstances, instill trust in others besides upholding the values of the organization
• Sound judgmental powers; ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance
• Ability to adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands.
• Dependability; to follow instructions as well as take responsibility for their actions and also keep commitments
• Quality management- look for means of improving as well as promoting quality
• High level of motivation
• A sound knowledge of telephone etiquette

Responsibilities
• Setup and create claims in dedicated client system
• Provide personalized customer service of the highest level
• Review documents and ensure accuracy when completely data entry.
• Maintain data base of service lapses reference for root cause, report trends and make recommendations to management
• Review claim information to determine proper next steps for processing against client guidelines/ service agreements

Education, knowledge and experience required
• Post secondary education
• Minimum 1 year administrative experience
• Knowledge of insurance/service industry or related experience preferred
• Strong computer and telephone skills with an aptitude/ability to learn
• Effective communication skills both written and verbal in English and French
• Attention to detail

Environment/Work Conditions
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process

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Company:

ClaimsPro LP

Bilingual French/English (part-time) Claims Service Representative - Mississauga

Job Description Summary:

Job Description:

Do you have strong Communication skills? Are you Detail Oriented with excellent Quality Control and Organizational skills? Do you thrive in a Fast-Paced and Client Focused environment where the ability to juggle Multiple Priorities is key? If you answered yes to each of these questions, then this role might be the perfect fit for you!

At ClaimsPro, we work with you and encourage your personal growth and achievement, while empowering you to become better in all that you do. We offer many career paths that suit a wide variety of talent and skills. We value diversity and are committed to creating an inclusive workplace that will inspire you to truly make a difference.

Part of the SCM Group of companies, we are proudly Canadian. We are Canada’s largest independent, privately owned insurance services provider, consisting of a national network of highly qualified professional adjusters who provide claims management solutions for Canada’s insurance and corporate industries.

What will you do?

As a Bilingual (French and English) Claims Service Representative, your attention to detail and organization skills will be put to the test providing immediate, front-line customer service assistance to policyholders. You will fulfill an important role in the claims creation process for new claims received via email, fax and telephone. You will field and enter new claims reports and respond to customer inquiries, escalating more complex issues according to company policies and procedures. In addition, you will perform a variety of administrative duties, including correspondence, research and reporting. 

You have preferably completed a post-secondary education. You have superior computer and communication skills and possess a high degree of attention to detail. Previous experience in the insurance industry is ideal not necessary though, as is completion or willingness to complete CIP courses on the employers expense.

What We Offer?

At ClaimsPro, our team is made up of a group of dedicated individuals who are highly talented and knowledgeable, and who are focused on addressing the needs of our clients. While much of your time will be spent working independently, we very much support each other’s efforts in a team oriented and collaborative environment. We are proud to promote from within and we offer exciting career opportunities, not only within ClaimsPro, but across the SCM suite of companies.

You will work in shifts on a six (6) day rotating basis between the hours of 7 am and 8 pm.Saturdays shift is 8 am to 5 pm. This is a part-time opportunity and will require 20 hours of work per week. We offer a competitive hourly rate for this role.

If you enjoy freedom on the job to work independently (remote at times), but you also crave the support of a team, and the challenge of variety and interesting detail-oriented work, you will excel in this role.

Send us your resume to get the process started! We will contact you if we think you might be a good fit for the role. Typically, our recruitment process includes a phone screening, as well as a series of interviews with the hiring team.

Join our team and let your talents shine!

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process. All prospective employees must pass a background check.

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Company:

ClaimsPro LP

Expert en sinistre - route ( Laval)

Job Description Summary:

Job Description:

Le poste en bref

Enquêter sur tout type de réclamation en assurance des particuliers et en assurances des entreprises, évaluer les dommages et négocier le règlement de sinistres pour le compte de compagnies d'assurance ou pour des auto assurés.

 Formation, connaissances et expérience requises

• Permis valide de l'AMF d'expertise en sinistres - catégorie 5A
• Au moins 5 ans d'expérience dans le règlement de sinistres
• Permis de conduire valide
• Bilinguisme un atout
 

 Responsabilités

• Recueillir les versions des faits des assurés et/ou des témoins / tiers en les interrogeant avec tact et vigilance, selon les normes de qualité de nos clients et de service à la clientèle.
• Enquêter sur les faits et circonstances afin de déterminer la cause et la responsabilité du sinistre; communiquer des recommandations bien fondées aux clients.
• Constater et déterminer l’envergure des dommages selon les normes de nos clients. .
• Négocier un règlement équitable et satisfaisant pour toutes les parties en cause.
• Participer au développement des affaires en rencontrant régulièrement les clients actuels.
• S'acquitter des tâches qui lui sont confiées conformément aux normes de travail, politiques et procédures établies.

 Compétence requises pour réussir

• Expérience en sinistre de responsabilité civile
• Bonnes aptitudes en communications interpersonnelles
• Aptitudes à négocier
• Bonne gestion du temps
• Faire preuve d’esprit d’équipe
• Dédier aux services à la clientèle

SCM Services d’assurance et ses affiliés accueillent et encouragent les demandes de personnes défavorisées. Les accomodation sont disponibles sur demande pour les candidats tout au long du processus de recrutement et d'évaluation

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Company:

ClaimsPro LP

Junior Claims Triage Specialist – Full-time shifts - Dedicated Account (Mississauga)

Job Description Summary:

Job Description:

Role Summary  

Provide front-line quality customer services and fulfill an important role in the claims creation process for new claim reports received via email, fax, and telephone. Perform claims triage on new losses by engaging designated resources, claim units, and/or protocols to respond to defined categories of high-profile, complex claims nationally. Take part of a phone queue primarily receiving inbound calls, though some outbound call follow up is required. All calls require documentation and data entry for claims creation and follow up. 

This role requires the flexibility to be available between the hours of 8AM to 8PM Monday through Friday.

Competencies required to succeed      

• Professional demeanor and strong customer service skills
• Superior communication skills both written and verbal
• Strong organizational skills with an ability to re-prioritize tasks and manage time effectively
• Team player and excellent interpersonal skills with ability to interact with all individuals in all levels within the organization
• Ability to work well under pressure and maintain composure in a fast paced and changing environment
• Reliable and punctual
• Ability to work independently with minimum supervision
• Ability to use good judgment and hit the ground running
• Previous insurance experience is a definite asset as are CIP courses or a willingness to take
• CIP courses through the Insurance Institute

Responsibilities      

• Field and enter new claims reports received through a variety of methods, such as email, telephone, and fax.
• Triage new claim notices and report, as applicable, to all layers or as specifically instructed by the Claims Advocate.  Reporting in line with service level agreement.
• Identify type of loss and coordinate response to defined categories of loss events across all lines of business.
• As applicable, manage and distribute incoming email communication from seven zonal email boxes.
• Identify the immediate needs and requirements of incoming new losses. – is it immediate and high priority.
• Provide training/mentoring and technical expertise to the internal organization and business partners for succession planning purposes.
• Provide administrative support and assistance when required.
• Generate ad-hoc statistical reports as required.
• Support process improvements and share these with management.
• Follow up with external insurers/adjusters regarding claim number and reserves

Education, knowledge and experience required      

• Post-secondary education
• Insurance industry experience/exposure preferred
• Minimum 3 years’ experience in a customer service/support role required
• Previous experience working in a call center environment or on a queue preferred
• Exceptional MS Office skills (Outlook, Word, Excel, PowerPoint)
• Strong computer skills with an aptitude/ability to learn new software/databases
• Bilingual in English and French an asset.

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process. All prospective employees must pass a background check.

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Company:

ClaimsPro LP

Xactimate Specialist (Bilingual required) - remote work

Job Description Summary:

Job Description:

This is a remote work from home opportunity - travel across the country is required

The Bilingual (French/English) Xactimate Specialist has an in-depth knowledge of scoping property damage using Xactimate Software. The ideal candidate knows the software in depth and is able to transfer the knowledge and train our Claims Adjusters. You will also be responsible for scoping damages for large property and commercial losses and to participate in scoping for catastrophic claims. 
 
You will work in a fast-paced environment to process high volumes of claims in a timely manner. There are specific deadlines and work load is based upon the fluctuation in claims. You must have the ability to manage abeyances, pending files and influxes due to major weather events. You must ability to travel across the country in the event of catastrophes and to provide support for Xactimate users.

Responsibilities  

• Serve as subject matter expert and train adjusters on how to scope property damage claims using Xactimate software 
• Provide training on how to measure for the damages and to sketch the estimate 
• Assist adjusters in preparing scopes for small claims 
• Prepare scopes for large property and commercial losses 
• Encourage reluctant users to become comfortable with the use of the software 
• Assist nationally for scoping during catastrophic events 
• Prompt contact and follow up with policy holders and claimants by phone or in person. 
• Gather the necessary information by conducting site visits where required, “interview” appropriate parties and review any applicable information or reports. 
• Establish quantum of damages. 
• Perform duties assigned to him/her in compliance with established work standards, policies and procedures.

Education, knowledge and experience required  

• Minimum 10 years construction or adjusting experience
• Minimum 3 years Xactimate experience: Scoping and estimate review using Xactimate at an intermediate to advanced level
• A level 2 or level 3 Xactimate certification required
• Policy coverage, limits of liability & reinsurance policies 
• Large property and commercial losses
• Investigation procedures and documentation including consulting local authorities and reviewing property damage
• Technical and financial terms which may include understanding of valuation of depreciated assets in the case of property claims and replacement cash valuations 

 Technical Skills 

• Computer skills (eg. Proficiency in MS Office applications, spreadsheet proficiency, the systems and software the organization utilizes) 
• Time management and prioritization skills to effectively manage a caseload. 

Soft Skills 

• Excellent communication skills 
• Ability to teach effectively 
• Analytical skills to assess the damage and situation 
• Detail orientation to complete all required documentation appropriately and understand any necessary details of the policy 
• Personal organizational skills to maintain the workflow of documentation as required 
• Problem solving to determine how to resolve issues and deal with the claim effectively.

 
Environment/Work Conditions  
The Xactimate Specialist will need to be mobile and physically able to investigate the scene, when required. You are required to work varied hours including dayshifts, and on call on a rotational basis (for weekends and evenings) and must be able to work independently with minimal supervision. 

• Ability to drive a motor vehicle 
• Sit, stand, walk, kneel, crawl and climb to investigate damaged property. 
• Sit at a workstation with the ability to alternate positions as required. 
• Available for travel across the country

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.