×

Company:

ClaimsPro LP

Accident Benefit Adjuster

Job Description Summary:

Job Description:

Why join ClaimsPro? We are proud of our people and it shows:

• you will be part of a team of over 700 independent adjusters from 9 other provinces, 2 territories;
• your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit;
• you will work on the industry-leading iAdjust software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers;
• you will be supported by experienced local claims support, centralized after hours support, and dictation services;
• your claims load is supported by senior executives and business development staff from coast to coast;
• you are compensated for your billable hours and other costs. Also included is a flex-benefit plan that allows you to customize the coverage that is right for you with the options for taxable and non-taxable health care spending;
• you are working in parallel with other SCM Insurance services - RMS Risk Management, XPERA Risk Mitigation & Security, ESM Emergency Security Management, SCM Health Solutions, IPG International Programs Group, PARIO Engineering and Environmental Sciences, and OPTA Information Intelligence.
• your continuous education fees are reimbursed to maintain your license;
• your workload is balanced to ensure you can maintain a high quality level and manage your abeyance;

Visit www.scm.ca or www.claimspro.ca to learn more

Competencies

• Strong communication skills
• Excellent interpersonal skills demonstrated through a positive attitude and team player attributes
• Strong investigative skills
• Willing to take on new challenges under the mentorship of a seasoned professional
• Excellent organizational skills and ability to multi-task
• Ability to work in a fast-paced, high pressure environment
• Knowledge of medical terms.
• Ability to read and interpret medical reports.

Responsibilities

• Adjust  a Large case load of AB files and provide direction to field adjusters.
• Process accident benefit claims in accordance with legislation, and using ClaimsPro Internal tracking for AB Claims.
• Prepare reports for the Motor Vehicle Accident Claims Fund.
• Handle FSCO Mediations.
• Participate in all aspects of FSCO Arbitration proceedings including settlement conferences, which may include travel to different locations.
• Meet productivity objectives set out by the company

Qualifications & Experience

• A minimum of five (5) years of previous accident benefits adjusting experience is required.
• Previous experience handling complex and CAT files is an asset .
• Adjuster’s license, CIP, or you must be prepared to enrol in insurance institute courses to obtain CIP designation.
• Demonstrated abilities in problem solving, communication, producing effective written material and organizational skills are necessary.
• Sound knowledge of SABS.

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process

#CPROADJ

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Company:

ClaimsPro LP

Adjoint(e) administratif(ve) - Dactylographe

Job Description Summary

Job Description:

Le poste en bref
Pour exercer ce métier, il est indispensable de faire preuve d'organisation et de rigueur. L`adjoint(e) Dactylographe sera chargé(e) de la Rédaction et transcription de rapports.

Formation, connaissances et expérience requises
• Secondaire V
• Un minimum de 2-4 années d'expérience
• Excellente connaissance des logiciels MS Office - surtout Word
• Vitesse et précision
• Bon esprit d'équipe
• Bilingue : pour la transcription de dictées anglaise et française ( atout)

Responsabilités
• Rédaction et transcription de rapports.
• Monter des dossiers pour envoyer aux clients.
• Préparer des lettres.
• Accomplir différentes tâches générales de bureau telles que répondre au téléphone, effectuer le classement, etc.
• Courtoisie envers les clients internes et externes
• Exactitude dans la production d’information
• Fiabilité envers l’équipe

Compétence requises pour réussir
• Sens de l’organisation
• Souci du détail
• Approche axée sur la prestation de services de qualité aux clients
• Capacité de bien communiquer avec autrui, en écoutant activement et en s'exprimant clairement
• Capacité de collaborer efficacement avec ses collègues, grandes habiletés pour les relations interpersonnelles et capacité reconnue de traiter avec tact avec des gens

Environment/Work Conditions
SCM Services d’assurance et ses affiliés accueillent et encouragent les demandes de personnes défavorisées. Les logements sont disponibles sur demande pour les candidats tout au long du processus de recrutement et d'évaluation

Role Summary
*The successful candidate must be bilingual in English and French*
The administrative assistant will be responsible for all administrative support for several adjusters in our Westmount location. The individual will help organize and structure the activities of the claims adjuster(s) in the branch and ensure timely delivery of reports and documents to claimants, insureds and our principal(s) on the files.

Competencies required to succeed
• Excellent skills in organizing and controlling work
• Attention to detail
• Strong customer service skills including a strong sense of urgency on sensitive matters
• Capacity to communicate effectively, with ability to listen actively and to express ideas clearly
• Excellent ability to collaborate effectively with colleagues; capacity for excellent human relations and ability to manage people with tact

Responsibilities
• Prepare the opening of claims files attaching the required document
• Write and send letters
• Dictation of claims and required documents
• Transcribe and prepare claims reports according to adjusters’ instructions.
• Preparing invoicing on files
• Collect on outstanding accounts receivables
• Make photo copies and scans of documents
• Performs general office duties including answering phone calls, filing, etc.

Education, knowledge and experience required
• High school diploma
• Bilingual – ability to work in English and French ( asset )
• Experience in dictation is an asset
• Mastery of MS Office software – especially Word
• Accuracy and rapidity of work
• Excellent team spirit

Environment/Work Conditions
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

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Company:

ClaimsPro LP

Adjoint(e) administratif(ve) Bilingue - Admin Assistant Part-time

Job Description:

Le poste en bref

Soutenir et aider un ou plusieurs experts en sinistre dans leurs activités quotidiennes en assurant une gamme complète de services de soutien administratif.

C'est un role a temps partiel.

Formation, connaissances et expérience requises

• Sens de l’organisation

• Souci du détail

• Approche axée sur la prestation de services de qualité aux clients

• Capacité de bien communiquer avec autrui, en écoutant activement et en s'exprimant clairement

• Capacité de collaborer efficacement avec ses collègues, grandes habiletés pour les relations interpersonnelles et capacité reconnue de traiter avec tact avec des gens

Responsabilités

• Préparer l'ouverture des dossiers en sinistres et y joindre les documents nécessaires.

• Monter des dossiers pour envoyer aux clients.

• Dictée des réclamations et des documents requis

• Préparer des lettres.

• Préparer des rapports de sinistres sur la direction de l’expert conseil

• Facturer des dossiers

• Faire le recouvrement des comptes clients

• Faire des photocopies et de la numérisation de documents

• Accomplir différentes tâches générales de bureau telles que répondre au téléphone, effectuer le classement, etc.

Compétences requises pour réussir

• Secondaire V

• Bilinguisme – facilité en anglais requise

• Un minimum de 5 années d'expérience

• L'expérience de la dictée est un atout

• Excellente connaissance des logiciels MS Office - surtout Word • Vitesse et précision

• Bon esprit d'équipe

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Company:

ClaimsPro LP

Adjointe Administrative

Job Description Summary

Job Description:

• Pour exercer ce métier, il est indispensable de faire preuve d'organisation et de rigueur. L`adjoint(e) Dactylographe sera chargé(e) de la Rédaction et transcription de rapports.

  Formation, connaissances et expérience requises
  • Secondaire V
  • Un minimum de 2-4 années d'expérience
  • Excellente connaissance des logiciels MS Office - surtout Word
  • Vitesse et précision
  • Bon esprit d'équipe
  • Bilingue : pour la transcription de dictées anglaise et française ( atout)
  
  Responsabilités
  • Rédaction et transcription de rapports.
  • Monter des dossiers pour envoyer aux clients.
  • Préparer des lettres.
  • Accomplir différentes tâches générales de bureau telles que répondre au téléphone, effectuer le classement, etc.
  • Courtoisie envers les clients internes et externes
  • Exactitude dans la production d’information
  • Fiabilité envers l’équipe
  
  Compétence requises pour réussir
  • Sens de l’organisation
  • Souci du détail
  • Approche axée sur la prestation de services de qualité aux clients
  • Capacité de bien communiquer avec autrui, en écoutant activement et en s'exprimant clairement
  • Capacité de collaborer efficacement avec ses collègues, grandes habiletés pour les relations interpersonnelles et capacité reconnue de traiter avec tact avec des gens
  
  
  SCM Services d’assurance et ses affiliés accueillent et encouragent les demandes de personnes défavorisées. Les logements sont disponibles sur demande pour les candidats tout au long du processus de recrutement et d'évaluation
  ___________________________________________________________________

  
  Role Summary
  *The successful candidate must be bilingual in English and French*
  The administrative assistant will be responsible for all administrative support for several adjusters in our Westmount location. The individual will help organize and structure the activities of the claims adjuster(s) in the branch and ensure timely delivery of reports and documents to claimants, insureds and our principal(s) on the files.
  
  Competencies required to succeed:

  
  • Excellent skills in organizing and controlling work
  • Attention to detail
  • Strong customer service skills including a strong sense of urgency on sensitive matters
  • Capacity to communicate effectively, with ability to listen actively and to express ideas clearly
  • Excellent ability to collaborate effectively with colleagues; capacity for excellent human relations and ability to manage people with tact
  
  Responsibilities :

  
  • Prepare the opening of claims files attaching the required document
  • Write and send letters
  • Dictation of claims and required documents
  • Transcribe and prepare claims reports according to adjusters’ instructions.
  • Preparing invoicing on files
  • Collect on outstanding accounts receivables
  • Make photo copies and scans of documents
  • Performs general office duties including answering phone calls, filing, etc.
  
  Education, knowledge and experience required:

  
  • High school diploma
  • Bilingual – ability to work in English and French ( asset )
  • Experience in dictation is an asset
  • Mastery of MS Office software – especially Word
  • Accuracy and rapidity of work
  • Excellent team spirit
  
  
  SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

×

Company:

ClaimsPro LP

Adjointe administrative

Job Description Summary

Job Description:

Soutenir et aider un ou plusieurs experts en sinistre dans ses activités quotidiennes en assurant une gamme complète de services de soutien administratif.

A partir de Decembre 2019 - Emplacement physique du poste : 4 Place Laval, Laval, Qc

Formation, connaissances et expérience requises:

• Sens de l’organisation

• Souci du détail

• Approche axée sur la prestation de services de qualité aux clients

• Capacité de bien communiquer avec autrui, en écoutant activement et en s'exprimant clairement

• Capacité de collaborer efficacement avec ses collègues, grandes habiletés pour les relations interpersonnelles et capacité reconnue de traiter avec tact avec des gens

Responsabilités

• Préparer l'ouverture des dossiers en sinistres et y joindre les documents nécessaires.

• Monter des dossiers pour envoyer aux clients.

• Préparer des lettres.

• Facturer des dossiers

• Faire des photocopies et de la numérisation de documents

• Accomplir différentes tâches générales de bureau telles que répondre au téléphone, effectuer le classement, etc.

Compétences requises pour réussir

• Secondaire V

• Bilinguisme – facilité en anglais requise

• Un minimum de 1 année d'expérience

• Excellente connaissance des logiciels Outlook et Word • Vitesse et précision

• Bon esprit d'équipe

SCM Services d’assurance et ses affiliés accueillent et encouragent les demandes de personnes défavorisées. Les logements sont disponibles sur demande pour les candidats tout au long du processus de recrutement et d'évaluation

Soutenir et aider un ou plusieurs experts en sinistre dans ses activités quotidiennes en assurant une gamme complète de services de soutien administratif.

Formation, connaissances et expérience requises

• Sens de l’organisation

• Souci du détail

• Approche axée sur la prestation de services de qualité aux clients

• Capacité de bien communiquer avec autrui, en écoutant activement et en s'exprimant clairement

• Capacité de collaborer efficacement avec ses collègues, grandes habiletés pour les relations interpersonnelles et capacité reconnue de traiter avec tact avec des gens

Responsabilités

• Préparer l'ouverture des dossiers en sinistres et y joindre les documents nécessaires.

• Monter des dossiers pour envoyer aux clients.

• Préparer des lettres.

• Facturer des dossiers

• Faire des photocopies et de la numérisation de documents

• Accomplir différentes tâches générales de bureau telles que répondre au téléphone, effectuer le classement, etc.

Compétences requises pour réussir

• Secondaire V

• Bilinguisme – facilité en anglais requise

• Un minimum de 1 année d'expérience

• Excellente connaissance des logiciels Outlook et Word • Vitesse et précision

• Bon esprit d'équipe

SCM Services d’assurance et ses affiliés accueillent et encouragent les demandes de personnes défavorisées. Les accomodations sont disponibles sur demande pour les candidats tout au long du processus de recrutement et d'évaluation

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Company:

ClaimsPro LP

Adjuster

Job Description Summary:

Job Description:

• • The Independent Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. This involves marketing and follow-up of opportunities in a timely manner. The profile duties create a dynamic portfolio requiring extremely well-honed organizational skills that enable day to day activities to be completed while allowing efficient and effective progress of file management activities.

  • To succeed in this role, the ideal candidate should have background/experience in Auto, Accident & Benefits (Section B), and Bodily Injury claims as well as the following competencies;

  • Effective Analytical Skills
  • Effective communication skills (verbal, written and presentation)
  • Organizational skills
  • Interpersonal skills
  • Relationship Building skills
  • Demonstrated and proven leadership skills
  • Sense of urgency and responsiveness
• Qualifications and Experience:

  • University degree or post-secondary education related to insurance
  • Minimum of 3 years’ experience
  • Equivalency in combination of education and experience will be considered.
  • Ongoing commitment to education and learning.
  • Effective analytical skills, including identification of cause and effect dynamics
  • Good investigative manner
  • Able to draw valid conclusions and effectively communicate them.
  • Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information.
  • Adjuster’s license, or currently pursuing CIP designation
  • Advanced communication skills including:
    • Effective written skills including those of a technical nature
    • Effective oral skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience.
    • Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.
    • Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.
    • Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.
    • Strong commitment to ongoing education and learning.

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Company:

ClaimsPro LP

Administrative Assistant

Job Description Summary:

Job Description:

Role Summary

ClaimsPro relies on their Administrative Assistants to support the branch staff and producers in the delivery of quality service to our clients. 

The key focus of the position is to provide effective and efficient administrative support within a fast paced environment. The position duties include typing, computer work on our internal software program and MS Office, file coordination and filing, reception duties and may also provide other administrative and clerical support to various branch staff. Other duties as may be required.
 

Responsibilities

•    Document control: maintain client files, photocopy and distribute documents, scan claim mail and faxes, attach to online claims files and put hard copy to file. Prepare files for closing. 
•    Handling billings for claims - prepares invoices for client billing 
•    Reception relief: answer phones and forward calls in a timely, professional and efficient manner 
•    Opening new client claims and set up in the system 
•    Transcribes data from source documents following generally standardized procedures using coding skills and some judgement, for review by the adjuster 
•    Claim file management – filing and pulling information 
•    Administrative support to the Office Supervisor as needed 
•    Other duties as assigned

Qualifications and Experience

•    Grade twelve diploma
•    A post-secondary diploma in Office Administration will be given preference. 
•    Previous experience within a dynamic team will be given preference. 
•    Experience in an administrative support environment is preferred 
•    Previously demonstrated ability to execute high attention to detail 
•    Demonstrated ability to manage changing priorities and proven organizational skills 
•    Demonstrated behaviors showing initiative behaviors and follow-up skills 
•    Demonstrated ability to maintain a high level of confidentiality 
•    Demonstrated professionalism and work ethic 
•    Proven ability to contribute to and work well within a team environment 
•    Intermediate experience with Word, and strong Excel skills are required 
•    All other computer applications –must have the aptitude and ability to learn as required
•    All prospective employees must pass a background check

Environment/Working Conditions

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

??#CPROADM

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Company:

ClaimsPro LP

Auto Adjuster

Job Description Summary:

Job Description:

• We are currently looking to add an experienced Auto Desk Adjuster to our NCU team at the Enterprise Road Office, Mississauga.

  The Independent Adjuster actively adjusts claims while ensuring that the highest level of customer service is maintained. The duties require extremely well-honed organizational skills that enable day to day activities to be completed while allowing efficient and effective progress of file management activities. To succeed in this role, the ideal candidate should have background/experience in auto claims, commercial lines would be an asset.
   

  Competencies required to succeed

  o    Knowledge of auto claims adjusting.

  o    Strong business and report writing skills.

  o    Significant ability to use technology, particularly claims systems and Xactimate, effectively and efficiently

  o    A focus on customer service, with both insured and examiners

  o    Ability to manage abeyances, pending files, and influxes due to major weather events

• Responsibilities

  Responsible for the investigation and adjusting of  auto claims, the successful candidate provides ClaimsPro and Client standard quality service and facilitates prompt and equitable settlement of claims within the parameters of corporate policies. Specifically, this requires the adjuster to:

  o    Investigate, negotiate and settle claims

  o    Direct field investigations as required for exposure and within account guidelines parameters.

  o    Make initial contact as per account guidelines.

  o    Report to client as per account guidelines.

  o    Identify liability exposures, recommend reserves, recommend investigation required for exposure, prepare action plans, and negotiate settlements

  o    Provide high level of customer service to clients and the insured

• Education, knowledge and experience required  

  o    At least 1-2 years' relevant experience in auto claims adjusting 

  o    Ongoing commitment to education and learning including working towards your CIP designation

  o    Effective analytical skills, including identification of cause and effect dynamics

  o    Good investigative manner

  o    Able to draw valid conclusions and effectively communicate them 

  o    Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information 

   Advanced communication skills including:  

  o    Effective written skills including those of a technical nature 

  o    Effective oral skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience. 

  o    Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner. 

  o    Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner. 

  o    Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations. 

  o    Strong commitment to ongoing education and learning.

   
  Environment/Work Conditions 
  SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

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Company:

ClaimsPro LP

Bilingual Claims Service Representative (Daytime

Job Description Summary:

Job Description:

Role Summary Provide immediate and customer-focused assistance to policyholders who are calling to report insurance claims. Document initial loss details and activities to ensure that callers experience timely and service oriented disposition of calls. Make determination based on protocol if immediate adjuster attention is required and coordinate with vendors as required.

* Please note that this position requires shift work on a seven (7) day rotating basis between the hours of 8am and 8pm
*Only candidates fully bilingual in French and English will be considered
*This is a full-time opportunity, and will require 37.5 hours of work per week. Will need to work in the Mississauga office during the training period with the possibility of being home-based afterwards.
** Preference will be given to candidates who have successfully completed the following Insurance Institute courses - Essentials of Loss Adjusting (C110), Automobile (C14), Property (C12) and Principles and Practices (C11) **

Competencies required to succeed
• Strong communication skills
• Team player with a strong commitment to quality and customer service
• Excellent time management and organizational skills
• Pleasant and friendly mannerism
• Ability to treat people with respect under all circumstances, instill trust in others besides upholding the values of the organization
• Sound judgmental powers; ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance
• Ability to adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands.
• Dependability; to follow instructions as well as take responsibility for their actions and also keep commitments
• Quality management- look for means of improving as well as promoting quality
• High level of motivation
• A sound knowledge of telephone etiquette

Responsibilities
• Review ECS call report and ensure call has terminated properly and forward accurate and complete call reports as required.
• Provide personalized customer service of the highest level
• Arrange for the dispatch of adjusters or vendor partners when required
• Field and answer branch inquiries and administer to ECS menu
• Maintain data base of service lapses reference for root cause, report trends and make recommendations to management
• Review claim information to determine proper next steps for processing against client guidelines/ service agreements

Education, knowledge and experience required
• Post secondary education
• Minimum 1 year administrative experience
• Knowledge of insurance/service industry or related experience preferred
• Strong computer and telephone skills with an aptitude/ability to learn
• Effective communication skills both written and verbal in English and French
• Attention to detail

Environment/Work Conditions
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process

#CPROADJ

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Company:

ClaimsPro LP

Bilingual Junior Call Centre Agent (Mississauga/Hamilton)

Job Description Summary:

Job Description:

At ClaimsPro, we work with you and encourage your personal growth and achievement, while empowering you to become better in all that you do. We offer many career paths that suit a wide variety of talent and skills. We value diversity and are committed to creating an inclusive workplace that will inspire you to truly make a difference.

Part of the SCM Group of companies, we are proudly Canadian. We are Canada’s largest independent, privately owned insurance services provider, consisting of a national network of highly qualified professional adjusters who provide claims management solutions for Canada’s insurance and corporate industries.

What will you do?

As a Call Centre Agent, your attention to detail and organization skills will be put to the test providing immediate, front-line customer service assistance to policyholders. You will fulfill an important role in the claims creation process for new claims received via email, fax and telephone.

You will be taking calls and redirecting them as needed and doing any escalations.

You have completed higher secondary education and preferably have some experience working in a customer service role. You have superior computer and communication skills and possess a high degree of attention to detail.

What We Offer?

At ClaimsPro, our team is made up of a group of dedicated individuals who are highly talented and knowledgeable, and who are focused on addressing the needs of our clients. While much of your time will be spent working independently, we very much support each other’s efforts in a team oriented and collaborative environment. We are proud to promote from within and we offer exciting career opportunities, not only within ClaimsPro, but across the SCM suite of companies.

This is a full-time opportunity and will require 37.5 hours of work per week. We offer competitive wages, and a company matching RRSP plan, along with group medical and dental benefits.

If you enjoy freedom on the job to work independently, but you also crave the support of a team, and the challenge of variety and interesting detail-oriented work, you will excel in this role.

Send us your resume to get the process started! We will contact you if we think you might be a good fit for the role. Typically, our recruitment process includes a phone screening, as well as a series of face-to-face interviews.

Join our team and let your talents shine!

#CPROADJ