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Company:

ClaimsPro LP

Claims Service Representative (ECS)- Full-Time (Remote)

Role Summary
The key focus of this position is to provide immediate and customer-focused assistance to policy holders who are reporting insurance claims. The CSR must document initial loss details and activities to ensure that the caller’s experience timely and service-oriented disposition of calls.

* Please note that the hours of work are operationally dependent and based on a rotating schedule over 24 hours per day / 7 days per week
* Shifts will primarily be either 8am-4pm, 9am-5pm, 10am-6pm, 12pm-8pm, or 4pm-12am, with mandatory shifts on weekends.
** Preference will be given to candidates who have successfully completed the following Insurance Institute courses - Essentials of Loss Adjusting (C110), Automobile (C14), Property (C12) and Principles and Practices (C11) **

Competencies required to succeed
This role requires someone with high attention to details and enjoys doing things in a systematic way, while at the same time able to effectively deal with a high-pressure work environment and meeting deadlines.
He/she must:
• Be action/results oriented, with ability to take initiative
• Possess strong written and verbal communication skills
• Have mature and friendly disposition in dealing with pressures at work
• Sound judgmental powers; ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance
• Have intermediate computer skills and ability to learn new computer system
• Professional demeanor and strong customer service & interpersonal skills (pleasant and friendly mannerism; ability to treat people with respect under all circumstances, instill trust in others besides upholding the values of the organization;
• Excellent organizational skills / ability to prioritize / to follow instructions as well as take responsibility for their actions
• Able to work in fast paced, evolving environment

Responsibilities
• Sign into phone queue and answer calls in accordance with client call scripts
• Intake, setup and triage claims via email, fax, web submission, and telephone
• Ensure claims are setup up accurately as per account instructions
• Ensure claims are fully assigned within target timeframe
• Review ECS call report and ensure call has terminated properly and forward accurate and complete call reports as required
• Triage property loss in accordance with severity scale
• Arrange for contractor and vendor assignments
• Arrange for the dispatch of field adjusters or vendor partners when required
• Maintain database of service lapses reference for root cause, report trends and make recommendations to Management
• Complete daily invoicing of client specific invoices
• Achieve and maintain established service level metrics
• Other duties as assigned

Education, knowledge and experience required
• Post-secondary education
• Minimum 3 years previous experience in an administrative/customer service role
• Knowledge of insurance/service industry or related experience preferred
• Strong computer and telephone skills with an aptitude/ability to learn
• Effective communication skills both written and verbal – French is an asset
 

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process

Please note, all new employees are required to be vaccinated and submit proof of vaccination as a condition of their offer of employment prior to their start date, subject to any valid human rights accommodations

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Company:

ClaimsPro LP

Claims Creation Specialist -

Overview

Under the supervision of the Claim Creation Supervisor, with broken line to IMS and RPA group, the Claim Creation Specialist supports the national operations to ensure that new claims are set up, inquiries and all system components are addressed daily.  The Claim Creation Specialist is also responsible for providing exceptional customer service to our clients and internal / external customers.

Organizational Alignment:

• Operational effectiveness and efficiency  
• Customer Service:  offering “best-in-class” experience/services to our customers.
• Quality:  Providing timely and quality responses to customers.

Key Performance Factors:

• Create and build relationships within IMS
• Meet or exceed set up timelines

  Job Responsibilities and Expectations

• Triage new claims and ensure they are set up daily.
• Provide policy wordings on each new claim to the handling adjuster.
• Address inquiries from internal and external customers.
• Work in conjunction with other departments to support client needs.
• Data integrity functions (daily opened report, SLA reviews, CAT data integrity).
• Complete subrogation referrals.
• Communicating with IT to ensure that all aspects of client account set up are in place. 
• Communicate with RPA group to ensure all aspects of RPA are working accordingly
• Participate in cross training for account set up
• Assist with providing training to new hires or other internal customers.
• Complete any miscellaneous project work.
• All other duties as may be required, from time to time.

  Qualifications & Experience

• Insurance industry experience / exposure preferred.
• Previous experience / exposure to desktop adjusting an asset.
• Minimum of 1-year experience in a customer service / support role required.
• Exceptional MS Office skills (Outlook, Word, Excel, PowerPoint).
• Strong computer skills with an aptitude and ability to learn new software / databases.

Competencies:

• Communication Skills - the ability to communicate effectively (written and oral techniques) with both internal and external associates.
• Problem Solving - the ability to look at situations and barriers to creatively provide solutions that meet the needs of all parties in the best collective manner possible.
• Initiative - being proactive in identifying and implementing claims handling solutions resulting in equitable settlements. 
• Teamwork - must genuinely intend to work cooperatively with others.
• Adaptability – embraces change and demonstrates a willingness to learn.
• Ability to take simultaneous direction from multiple sources and manage conflicting priorities in an effective manner.

• Ability to work from home.
• Flexible Hours
• Positive team dynamics.
• All prospective employees must pass a background check.

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Company:

ClaimsPro LP

Vice President, Western Canada Operations - INSURANCE experience (Vancouver, Edmonton, Calgary)

The Company:

Established in 1986, ClaimsPro has grown to become the largest independent adjusting firm in Canada through organic growth and strategic acquisitions. With more than 100 branches and over 1,000 employees across Canada, ClaimsPro is able to provide clients with local expertise backed by the resources of a national company.

Our commitment to our clients is manifested in our broad range of client-specific standards and protocols, reviews, and quality assurance audits. Through our established partnerships with the domestic insurance market, governments and municipalities, self-inured clients, as well as private and public corporations, our claims professionals leverage years of experience to handle claims efficiently, accurately, and fairly. We provide our clients with the most comprehensive and consistent claims management services available in the market, backed by our proprietary technology, broad technical expertise and practical business processes.

The Position:

Reporting to the SVP Operations, the VP Operations will provide leadership and direction for all aspects of the Western Canadian Claims business unit including BC, AB, SK, and the northern territories. This includes strategy execution, sales and business development, operational management, client service, quality, employee relations and development, and full P&L accountability. Leading an experienced management team and a group of ~250 employees, the VP, Operations will play an integral role in contributing to the success of the organization.

In fulfilling the role, the successful candidate will have in-depth knowledge and experience in the P&C industry, complemented with exposure to Claims Management. In addition, the successful candidate will have a verifiable record of success in proactively leading and developing large teams in a dynamic environment.

Accountabilities & Responsibilities include:

•    Preparation, execution and monitoring of an annual Business Plan for the Business Unit;

•    Continually evaluate market conditions; build and maintain a network of industry contacts that assures the company access to opportunities for organic growth and investment opportunities (acquisitions) consistent with strategic objectives;

•    Develop and implement a plan to fully capitalize on business opportunities through a comprehensive sales and marketing program;

•    Solidify a strong, collective and empowered management team, and a team that embraces change and promotes accountability throughout the organization;

•    Establish and maintain a culture that is focused on quality, professionalism and is highly responsive to customer/client feedback & needs;

•    Set performance metrics and targets that will drive the growth and service targets contained in the business plan;

•    Monitor and maintain appropriate control and coordination mechanisms to provide for effective internal control of operations and manage the resources of the Business Division to deliver optimal results against cost, quality and customer expectations;

•    Financial: review and report regularly to the SVP, Operations against operating and financial objectives; in conjunction with Corporate Finance & Accounting develop annual forecasts and budgets of revenue & expenses;

•    Work with Corporate IT to ensure the business unit has the appropriate level of technology to drive desired business results, for both internal efficiencies and within the marketplace in support of products and services;

•    Work with Corporate Human Resources to develop and execute a Human Resources plan that ensures successful team building, capable management succession, clear responsibilities, progressive employee training and development plans, and a work culture that promotes professionalism, performance, recognition and engagement;

•    Ability to recruit key personnel aligned with strategic growth opportunities

•    Participate in, and/or lead special projects, as required.

The Candidate:

It is anticipated that the successful candidate will have a university degree in a business discipline and will have worked in the insurance industry for a minimum of 10 years. This experience will have included working in a general management capacity, leading teams in a client-servicing environment. An extensive network of industry related contacts, along with participation in industry associations and committees is highly valued. A willingness to travel is required.

In fulfilling this role, the Vice President, Operations will have excellent communication, presentation and problem-solving skills, and will be adept at establishing senior client relationships. Previous experience associated with acquisitions is a distinct asset.

Moreover, this individual will possess strong leadership skills and be comfortable executing strategy in an entrepreneurial and fast-paced environment. As such, the successful candidate will be analytical, decisive and growth oriented, and will display considerable confidence and credibility in managing and building high performing teams and leading others.

Attractions to this role:

•    An opportunity to be directly involved in growing an established and highly respected organization.

•    The ability to reap the rewards of the organization’s success based on demonstrated performance.

Location:

Western Canada (in any of the following locations Vancouver, Edmonton, Calgary)

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process. 

Please note that successful candidates will be required to submit proof of vaccination as a condition of their offer of employment prior to their start date, subject to any valid human rights accommodations. 

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Company:

ClaimsPro LP

Bilingual Claims Service Representative - Full-time -(Remote/Montreal, QC)

Provide immediate and customer-focused assistance to policyholders who are calling to report insurance claims. Document initial loss details and activities to ensure that callers experience timely and service oriented disposition of calls. Make determination based on protocol if immediate adjuster attention is required and coordinate with vendors as required.

* Please note that this position requires shift work on a rotating basis between the hours of 8am to 8pm  - (Sunday to Saturday).
*Only candidates fully bilingual in French and English will be considered
*This is a full-time opportunity, and will require 37.5 hours of work per week.
** Preference will be given to candidates who have successfully completed the following Insurance Institute courses - Essentials of Loss Adjusting (C110), Automobile (C14), Property (C12) and Principles and Practices (C11) **

Competencies required to succeed
• Strong communication skills
• Team player with a strong commitment to quality and customer service
• Excellent time management and organizational skills
• Pleasant and friendly mannerism
• Ability to treat people with respect under all circumstances, instill trust in others besides upholding the values of the organization
• Sound judgmental powers; ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance
• Ability to adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands.
• Dependability; to follow instructions as well as take responsibility for their actions and also keep commitments
• Quality management- look for means of improving as well as promoting quality
• High level of motivation
• A sound knowledge of telephone etiquette

Responsibilities
• Review ECS call report and ensure call has terminated properly and forward accurate and complete call reports as required.
• Provide personalized customer service of the highest level
• Arrange for the dispatch of adjusters or vendor partners when required
• Field and answer branch inquiries and administer to ECS menu
• Maintain data base of service lapses reference for root cause, report trends and make recommendations to management
• Review claim information to determine proper next steps for processing against client guidelines/ service agreements

Education, knowledge and experience required
• Post secondary education
• Minimum 1 year administrative experience
• Knowledge of insurance/service industry or related experience preferred
• Strong computer and telephone skills with an aptitude/ability to learn
• Effective communication skills both written and verbal in English and French
• Attention to detail

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process

Please note, all new employees are required to be vaccinated and submit proof of vaccination as a condition of their offer of employment prior to their start date, subject to any valid human rights accommodations

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Company:

ClaimsPro LP

Administrative Assistant - Full Time/Permanent (Calgary, AB)

Role Summary
 

Loss Adjusting is a fast-paced, complex field of insurance with no 2 files quite the same.  Whether it be a home fire, a fender-bender, or an injury caused by a major accident, the ClaimsPro team determines coverage, legal liability, and settles claims with excellent customer service.

ClaimsPro relies on their Administrative Assistants to support the branch staff and producers in the delivery of quality service to our clients. The key focus of the position is to provide effective and efficient administrative support within a fast-paced environment. The position duties include typing, computer work on our internal software program and MS Office, file coordination and filing, reception duties and may also provide other administrative and clerical support to various branch staff. Other duties as may be required.
 
Responsibilities:

• Set up and preparation of new claims assignments to internal adjusters in accordance with predetermined KPI’s and client guidelines
• A positive, “can do” attitude and customer service approach ensuring all inquiries are effectively dealt with in a timely manner
• Professional telephone manner and excellent communication skills both written and verbal
• Ability to problem solve and work well independently and in a team environment
• Strong organizational skills with an ability to re-prioritize tasks and manage time effectively
• Team player and excellent interpersonal skills with ability to interact with all individuals in all levels within the organization
• Ability to work well under pressure and maintain composure in a fast paced and changing environment
• Maintaining applicable information and data entry within internal claims management software.
• Sending appropriate client acknowledgements, confirmations and correspondences to clients, claimants, legal representatives and parties involved on various claim files
• Transcribe data from source documents following generally standardized procedures using coding skills and some judgement for review by the adjuster
• Transcribing reports and statements when required
• Processing client invoicing for claims and prepare files for closure
• Administrative support to the district manager, assistant branch manager and property supervisor as needed
• Coordinating and arranging various appointments for adjusters in addition to handing both incoming/outgoing phone inquiries
• Reception relief answer phones and forward calls in a timely, professional and efficient manner
• Other duties as assigned

Qualifications and Experience:

•    A post-secondary diploma in Office Administration

•    Experience in an administrative support environment is mandatory
•    Previous experience within a dynamic team will be given preference. 
•    Previously demonstrated ability to execute high attention to detail 
•    Demonstrated ability to manage changing priorities and proven organizational skills 
•    Demonstrated behaviors showing initiative behaviors and follow-up skills 
•    Demonstrated ability to maintain a high level of confidentiality 
•    Demonstrated professionalism and work ethic 
•    Proven ability to contribute to and work well within a team environment 
•    Intermediate experience with Word, and strong Excel skills are required 
•    All other computer applications –must have the aptitude and ability to learn as required
•    All prospective employees must pass a background check

Environment/Working Conditions 
 

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Please note that successful candidates will be required to submit proof of vaccination as a condition of their offer of employment prior to their start date, subject to any valid human rights accommodations. 

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Company:

ClaimsPro LP

Bilingual French/English (part-time) Claims Service Representative (Montreal, QC)

Do you have strong Communication skills? Are you Detail Oriented with excellent Quality Control and Organizational skills? Do you thrive in a Fast-Paced and Client Focused environment where the ability to juggle Multiple Priorities is key? If you answered yes to each of these questions, then this role might be the perfect fit for you!

At ClaimsPro, we work with you and encourage your personal growth and achievement, while empowering you to become better in all that you do. We offer many career paths that suit a wide variety of talent and skills. We value diversity and are committed to creating an inclusive workplace that will inspire you to truly make a difference.

Part of the SCM Group of companies, we are proudly Canadian. We are Canada’s largest independent, privately owned insurance services provider, consisting of a national network of highly qualified professional adjusters who provide claims management solutions for Canada’s insurance and corporate industries.

What will you do?

As a Bilingual (French and English) Claims Service Representative, your attention to detail and organization skills will be put to the test providing immediate, front-line customer service assistance to policyholders. You will fulfill an important role in the claims creation process for new claims received via email, fax and telephone. You will field and enter new claims reports and respond to customer inquiries, escalating more complex issues according to company policies and procedures. In addition, you will perform a variety of administrative duties, including correspondence, research and reporting. 

You have preferably completed a post-secondary education. You have superior computer and communication skills and possess a high degree of attention to detail. Previous experience in the insurance industry is ideal not necessary though, as is completion or willingness to complete CIP courses on the employers expense.

What We Offer?

At ClaimsPro, our team is made up of a group of dedicated individuals who are highly talented and knowledgeable, and who are focused on addressing the needs of our clients. While much of your time will be spent working independently, we very much support each other’s efforts in a team oriented and collaborative environment. We are proud to promote from within and we offer exciting career opportunities, not only within ClaimsPro, but across the SCM suite of companies.

You will work in shifts on a six (6) day rotating basis between the hours of 7 am and 8 pm. Saturdays shift is 8 am to 5 pm. This is a part-time opportunity and will require 20 hours of work per week. We offer a competitive hourly rate for this role.

If you enjoy freedom on the job to work independently (remote at times), but you also crave the support of a team, and the challenge of variety and interesting detail-oriented work, you will excel in this role.

Send us your resume to get the process started! We will contact you if we think you might be a good fit for the role. Typically, our recruitment process includes a phone screening, as well as a series of interviews with the hiring team.

Join our team and let your talents shine!

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process. All prospective employees must pass a background check.

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Company:

ClaimsPro LP

Accident Benefit Adjuster - FT/Permanent (Windsor, ON)

Overview

ClaimsPro is Canada’s largest independent insurance adjusting firm. We employ over 700 independent adjusters from across Canada. Our team is made up of some of the best and brightest talent in the business and we empower them with the tools, technology and support that they require to excel in their careers and help our clients reach their full potential. 

Why should you consider a career with ClaimsPro?

• You will be part of a dynamic workforce and you will be trained to use industry-leading technology such as our iAdjust software.
• As one of the seven companies under the SCM Insurance Services umbrella, you have the potential for you grow your career in a multitude of areas.
• Your workload is balanced and you will be compensated for your billable hours.
• You will be entitled to a multitude of benefits such as education fee reimbursement and a flex-benefit health and dental plan that allows you to customize your coverage.

Visit www.scm.ca or www.claimspro.ca to learn more

Job Responsibilities

• Claim investigations as required for exposure and within account guidelines parameters. 
• Make initial contact as per account guidelines. 
• Report to client as per account guidelines. 
• Identify liability exposures, recommend reserves, recommend investigation required for exposure, prepare action plans, and negotiate settlements 
• Provide high level of customer service to clients and the insured 
• Participate and share ownership and responsibility for after hours customer service requirements

Qualifications & Experience

• University degree or post-secondary education related to insurance
• Equivalency in combination of education and experience will be considered.
• Ongoing commitment to education and learning.
• Effective analytical skills, including identification of cause and effect dynamics
• Good investigative manner
• Able to draw valid conclusions and effectively communicate them.
• Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information.
• Adjuster’s license, or currently pursuing CIP designation
• Proficient with use of Microsoft Office Products (Outlook, Word, Excel, Onedrive)
• Previous adjusting experience preferred
• Advanced communication skills including:
  • Effective written skills including grammar and  those of a technical nature
  • Effective oral skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience.
  • Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.

• Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.
• Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.
• Strong commitment to ongoing education and learning

Competencies

• The Independent Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. This involves marketing and follow-up of opportunities in a timely manner. The profile duties create a dynamic portfolio requiring extremely well-honed organizational skills that enable day to day activities to be completed while allowing efficient and effective progress of file management activities.
• To succeed in this role, the ideal candidate should have background/experience in Auto, Accident & Benefits, and Bodily Injury claims as well as the following competencies:

• ?Excellent Analytical Skills
• Excellent communication skills (verbal, written and presentation)
• Excellent Organizational skills
• Excellent Interpersonal skills
• Excellent Relationship Building skills
• Sense of urgency and responsiveness
• Ensure prompt and equitable handling and settlement of minor injury, non-catastrophic and catastrophic Accident Benefit Claims.
• Interpret and confirm policy wordings and the SABS to determine if the claim is within the scope of coverage.
• Collect all information and evidence relevant to the loss.
• Negotiate with policy holders and third parties and direct and instruct outside vendors.
• Evaluate and analyze various medical and non-medical documents to process claims within proper guidelines.

Environment /Working Conditions

• This position requires some travel
• Start-up environment
• Positive Team Dynamics
• All prospective employees must pass a background check
• Time Allocation estimations are subject to change

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process. Please note that successful candidates will be required to submit proof of vaccination as a condition of their offer of employment prior to their start date, subject to any valid human rights accommodations. 

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Company:

ClaimsPro LP

Claims Adjuster, Multi-line/Property (Kelowna, BC, Canada)

We are currently looking to add an experienced Adjuster to our team in Kelowna, BC!

Compensation can be negotiated and relocation assistance will be available to the successful candidate, if needed.

Why should you consider a career with ClaimsPro? We are proud of our people and it shows:

• You will be part of a team of over professional independent adjusters from across Canada.
• Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit.
• You will work on the industry-leading Claim Space software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers.
• You will be supported by experienced local claims support, centralized after hours support, and dictation services.
• Your claims load is driven by senior executives and business development staff from coast to coast.
• Your workload is balanced, and you will be compensated for your billable hours.
• You will be entitled to a multitude of benefits such as education fee reimbursement, mentorship programs and a flex-benefit health and dental plan that allows you to customize your coverage.
• Our local office will welcome you, provide you with a nice office, friendly coworkers, and a place to grow your career.

With over 90 branches in Canada, ClaimsPro is the largest supplier of claims management services, coast to coast. Our claims professionals offer a broad range of expertise across multiple disciplines and are committed to providing the highest quality of service to our clients. Visit www.scm.ca or www.claimspro.ca to learn more.

Role Summary
 

We are currently looking to add an experienced Junior/Intermediate/Multi-line Adjuster to our Kelowna team!  A level1/2 adjuster license in British Columbia is required.

The Independent Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. This involves marketing and follow-up of opportunities in a timely manner. The profile duties create a dynamic portfolio requiring extremely well-honed organizational skills that enable day to day activities to be completed while allowing efficient and effective progress of file management activities. 

To succeed in this role, the ideal candidate should have background/experience in Property, Liability & Auto claims. Although this position will adjust multi-line claims, the bulk of the work is in property.

Responsibilities:

• Prompt contact and follow up with policy holders and claimants. 
• Investigate the cause and report to clients with solid recommendations.
• Using supplied technology (e.g., Xactimate, etc.), scope and establish quantum of damages.
• Identify liability exposures, recommend reserves, recommend investigation required for exposure, prepare action plans, and negotiate fair and satisfactory settlements. 
• Throughout the claims process, provide high level of customer service to clients and the insured. 
• Participate and share ownership and responsibility for afterhours customer service requirements.
• Perform duties assigned to him/her in compliance with established work standards, policies and procedures.

Minimum Educational & Knowledge Requirements 

• Completion of high school education; University degree or post-secondary education related to insurance will be given preference.
• Must have obtained or at least qualified to obtain at least Level 1 license in British Columba
• Must have completed C81 and C82 CIP courses (General Insurance Essentials).
• Ongoing commitment to education and learning.
• Proficient in use of Microsoft Office Products (Outlook, Word, Excel, OneDrive).

Experience:

• Prior experience in desktop or field claims adjusting, preferably in property.
• Equivalency in combination of education and experience will be considered.

Competencies required to succeed: 

• Proactive in finding resolutions, with sense of urgency and responsiveness.
• Effective analytical skills including identification of cause-and-effect dynamics. 
• Able to draw valid conclusions and effectively communicate them.
• Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information.
• Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.
• Ability to handle pressure with a calm demeanor, especially during conflict and difficult situations.
• Must have people skills with bias towards building relationships with own team and claims stakeholders.
• Proficient with computers and current technology

• Effective written skills including grammar and those of a technical in nature.
• Effective oral skills, including listening, interviewing, negotiating, etc.; Must be able to flex style appropriate to audience.

• Excellent customer service skills and ensures that all inquiries are effectively dealt with in a timely manner.

Environment/Work Conditions  
 

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process. 

Please note that successful candidates will be required to submit proof of vaccination as a condition of their offer of employment prior to their start date, subject to any valid human rights accommodations. 

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Company:

ClaimsPro LP

Claims Service Representative (ECS) Part Time (Remote)

Responsibilities

• Field and enter new claims reports received through a variety of methods, such as email, telephone, and fax.
• Deal with new claim reports and customer inquiries received through various methods, escalating more complex issues according to company policies and procedures.
• Generate statistical reports as required.
• Deal with incoming and outgoing correspondence sorting and flagging urgent items, following up for information when required.
• Process and type form letters or other items as assigned.
• Provide administrative support and assistance when required.
• Help identify improvements to be made to process and share these with management.
• Receive and distribute incoming mail.
• Other duties as required in order to meet team objectives

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process

Please note, all new employees are required to be vaccinated and submit proof of vaccination as a condition of their offer of employment prior to their start date, subject to any valid human rights accommodations

Qualifications

• Post-secondary education
• Insurance industry experience/exposure preferred
• Minimum 3 years’ experience in a customer service/support role required
• Previous experience working in a call center environment or on a queue preferred
• Exceptional MS Office skills (Outlook, Word, Excel, PowerPoint)
• Strong computer skills with an aptitude/ability to learn new software/databases
• Bilingual in English and French an asset.
• Previous insurance experience is a definite asset as are CIP courses or a willingness to take CIP courses through the Insurance Institute

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Company:

ClaimsPro LP

Intermediate Level Multiline/Property Claims Adjuster (Terrace & Smithers, BC, Canada)

We are currently looking to add an experienced Independent Field Claims Adjuster to our team in Terrace, BC!

Compensation can be negotiated and relocation assistance will be available to the successful candidate, if needed.

Why should you consider a career with ClaimsPro? We are proud of our people and it shows:

• You will be part of a team of professional independent adjusters from across Canada.
• Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit.
• You will work on the industry-leading Claim Space software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers.
• You will be supported by experienced local claims support, centralized after hours support, and dictation services.
• Your claims load is driven by senior executives and business development staff from coast to coast.
• Your workload is balanced, and you will be compensated for your billable hours.
• You will be entitled to a multitude of benefits such as education fee reimbursement, mentorship programs and a flex-benefit health and dental plan that allows you to customize your coverage.

With over 90 branches in Canada, ClaimsPro is the largest supplier of claims management services, coast to coast. Our claims professionals offer a broad range of expertise across multiple disciplines and are committed to providing the highest quality of service to our clients. Visit www.scm.ca or www.claimspro.ca to learn more.

Why consider working in Terrace, BC?

With a small-town roots, Terrace is a vibrant and growing city in northern BC, is the service, educational, medical, and transportation hub of the region.

Year-round recreational opportunities include world-class fishing on the Skeena River, hiking trips through the backcountry, cycling along city paths, or mountain biking down steep terrain, golfing at the base of a mountain, rafting down a raging river, or skiing on the slopes or along Nordic trails.

Role Summary  

The Independent Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. This involves marketing and follow-up of opportunities in a timely manner. The profile duties create a dynamic portfolio requiring extremely well-honed organizational skills that enable day to day activities to be completed while allowing efficient and effective progress of file management activities. 

To succeed in this role, the ideal candidate should have background/experience in Property, Liability & Auto claims. Although this position will adjust multi-line claims, the bulk of the work is in property. Level 2 or Level 3 adjusters license in BC is also required.  We are open to provide relocation assistance to the right candidate.

Interested and qualified candidates are encouraged to apply as soon as possible.  This job posting will close as soon as a suitable candidate is found.

Responsibilities:

• Prompt contact and follow up with policy holders and claimants. 
• Investigate the cause and report to clients with solid recommendations.
• Using supplied technology (e.g., Xactimate, etc.), scope and establish quantum of damages.
• Identify liability exposures, recommend reserves, recommend investigation required for exposure, prepare action plans, and negotiate fair and satisfactory settlements. 
• Throughout the claims process, provide high level of customer service to clients and the insured. 
• Participate and share ownership and responsibility for afterhours customer service requirements.
• Perform duties assigned to him/her in compliance with established work standards, policies and procedures.

Minimum Educational & Knowledge Requirements 

• Completion of high school education; University degree or post-secondary education related to insurance will be given preference.
• Must have obtained or qualified to obtain at least Level 2 license in British Columbia.
• Must have completed C81 and C82 CIP courses (General Insurance Essentials).
• Ongoing commitment to education and learning, preferably pursuing CIP designation.
• Proficient in use of Microsoft Office Products (Outlook, Word, Excel, OneDrive).

Experience:

• Prior experience in desktop or field claims adjusting, preferably in property.
• Equivalency in combination of education and experience will be considered.

Competencies required to succeed: 

• Proactive in finding resolutions, with sense of urgency and responsiveness.
• Effective analytical skills including identification of cause-and-effect dynamics. 
• Able to draw valid conclusions and effectively communicate them.
• Ability to interpret complex documents of a legal nature, perform and understand advanced numerical calculations including analysis of comparative information.
• Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.
• Ability to handle pressure with a calm demeanor, especially during conflict and difficult situations.
• Must have people skills with bias towards building relationships with own team and claims stakeholders.
• Proficient with computers and current technology

• Effective written skills including grammar and those of a technical in nature.
• Effective oral skills, including listening, interviewing, negotiating, etc.; Must be able to flex style appropriate to audience.

• Excellent customer service skills and ensures that all inquiries are effectively dealt with in a timely manner.

Environment/Work Conditions  
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Please note that successful candidates will be required to submit proof of vaccination as a condition of their offer of employment prior to their start date, subject to any valid human rights accommodations.